Case Studies Archive - https://greenthreadsllc.com/case-studies/ Wed, 24 Sep 2025 19:49:42 +0000 en-US hourly 1 https://wordpress.org/?v=6.8.2 https://greenthreadsllc.com/wp-content/uploads/2025/03/Greenthreads_Logo_05-150x150.png Case Studies Archive - https://greenthreadsllc.com/case-studies/ 32 32 Self-Service IT Support using Intelligent Chatbots https://greenthreadsllc.com/case-studies/self-service-it-support-using-intelligent-chatbots/ Tue, 25 Mar 2025 18:24:43 +0000 https://simpaalm.com/green-threads/?post_type=case_studies&p=1129 United States Patent and Trademark Office (USPTO) Self-Service IT Support using Intelligent Chatbots Reduction in Support Tickets70% decrease in Azure Virtual Desktop-related support tickets User AdoptionDeployed to 200+ USPTO personnel managing the Azure tenant Context The USPTO ISAC (Infrastructure Snippets as Code) initiative was launched to streamline IT service automation, improve interoperability, and enhance customer […]

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United States Patent and Trademark Office (USPTO)

Self-Service IT Support using Intelligent Chatbots

Reduction in Support Tickets
70% decrease in Azure Virtual Desktop-related support tickets

User Adoption
Deployed to 200+ USPTO personnel managing the Azure tenant

Context

The USPTO ISAC (Infrastructure Snippets as Code) initiative was launched to streamline IT service automation, improve interoperability, and enhance customer experiences across the agency’s infrastructure. ISAC leverages Power Platform, Azure Logic Apps, and Dataverse to create low-code, API-driven service integrations that optimize IT processes.

As part of the ISAC initiative, USPTO identified Azure Virtual Desktop (AVD) management as an area where automation could significantly reduce manual workload and support overhead. The goal was to develop an intelligent chatbots that could provide self-service IT support, reducing reliance on human-assisted service desks and ensuring real-time, efficient management of AVD resources.

Challenge

USPTO needed a solution to reduce support ticket volume, automate routine tasks, and improve IT service delivery related to AVD management. Key challenges included:

  • Manual Workload: IT teams were overwhelmed with repetitive administrative tasks related to AVD provisioning, health checks, and patching.
  • User Friction: End users lacked an efficient self-service solution for obtaining AVD resource information, requiring frequent IT assistance.
  • Security & Compliance: Ensuring that access controls were enforced while integrating with USPTO’s secure infrastructure.

Developed Chatbots with realtime IT assistance and automated IT operations with 70% reduction of support tickets

Solution

greenthreads developed AVD Conversational Language Understanding (CLU) chatbots, which provide

  • Seamless ISAC Integration: The chatbots connect with the ISAC Integration Layer to manage requests, security policies, and API-driven automation workflows.
  • Real-Time IT Assistance: Users can interact with the chatbots via Microsoft Teams and Web interfaces to check resource allocation, quotas, and health status.
  • Automated IT Operations: The chatbots execute predefined workflows to patch AVD instances, monitor compliance, and escalate unresolved issues.
  • Identity-Based Access Controls: Microsoft Graph API ensures that users access only the data they are authorized to view, aligning with USPTO’s security mandates.

This implementation aligns with ISAC’s business and workflow automation objectives, ensuring that IT teams can efficiently process AVD-related inquiries without manual intervention.

Result

The ISAC-integrated chatbots transformed AVD operations at USPTO:

  • Support Ticket Reduction: 70% fewer IT support requests related to AVD management.
  • Operational Efficiency: Automated workflows eliminated manual patching, health checks, and quota management tasks.
  • Improved User Experience: IT personnel can quickly obtain self-service insights into AVD resources, reducing wait times.
  • Secure & Scalable Integration: The chatbots ensure policy-driven access control and automation, making it extensible to other IT service domains.

Reduction in Support Tickets

70% decrease in Azure Virtual Desktop-related support tickets

User Adoption

Deployed to 200+ USPTO personnel managing the Azure tenant

Benefit

By implementing AI-powered, ISAC-integrated chatbots, USPTO successfully modernized IT service delivery, reduced operational overhead, and improved self-service capabilities.

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]]> Identity and Access Management Assessment for Argonne National Laboratory https://greenthreadsllc.com/case-studies/identity-and-access-management-assessment-for-argonne-national-laboratory/ Tue, 25 Mar 2025 18:23:59 +0000 https://simpaalm.com/green-threads/?post_type=case_studies&p=1127 Department of Energy (DOE) Identity and Access Management Assessment for Argonne National Laboratory Products Evaluated20 vendor solutions Assessment Duration3 months Context Argonne National Laboratory (ANL), a multidisciplinary research center under the Department of Energy (DOE), sought to modernize its aging, custom-built Identity and Access Management (IAM) system. Built on End-of-Life technologies, Visual Basic 6, the […]

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Department of Energy (DOE)

Identity and Access Management Assessment for Argonne National Laboratory

Products Evaluated
20 vendor solutions

Assessment Duration
3 months

Context

Argonne National Laboratory (ANL), a multidisciplinary research center under the Department of Energy (DOE), sought to modernize its aging, custom-built Identity and Access Management (IAM) system. Built on End-of-Life technologies, Visual Basic 6, the legacy system was no longer sustainable, creating significant operational risks, inefficiencies, and security vulnerabilities. These limitations hampered ANL’s ability to meet modernization goals, align with Zero Trust Architecture (ZTA) mandates, compliance requirements, and adopt DOE’s Cloud Smart Initiatives.

Challenge

Although ANL’s IT staff recognized the critical need to replace the outdated IAM system, they required an independent assessment to demonstrate the urgency and secure buy-in from key stakeholders. The legacy system relied on fragmented workflows, manual processes, and hardcoded policies, increasing compliance risks and security vulnerabilities. ANL needed a comprehensive analysis, a clear evaluation of potential solutions, and effective communication tools to prioritize investment in a solution with modern IAM and Identity Governance and Administration (IGA) capabilities.

Provided Argonne with As-Is system findings, product recommendations and a clear and actionable roadmap for transforming its IAM system into a modern, scalable solution

Solution

greenthreads delivered a complete assessment within the required three-month window, culminating in a presentation to the ANL CIO and other stakeholders to support strategic decision-making. The assessment included:

  • Current System Analysis: Identified existing capabilities, risks, inefficiencies, and gaps. Using stakeholder interviews and documentation, greenthreads developed detailed “as-is” architecture diagrams to map the legacy system’s workflows, integrations, and challenges.
  • Requirements Refinement: Defined functional and non-functional requirements aligned with ZTA principles, DOE security and compliance mandates, and industry best practices.
  • Product Evaluations: Conducted an objective assessment of 20 IAM and IGA vendor product suites, evaluating criteria including: vendor health, FedRAMP compliance, technical capabilities aligning with ANL’s requirements for IAM and IGA, pricing, and support services. After vendor demos, greenthreads provided a shortlist of three recommendationed products alternatives having the best balance of capabilities and cost.
  • Roadmap Development: Delivered a phased migration plan, including “to-be” architecture diagrams to visualize the future state. The roadmap emphasized automation, policy-driven workflows, and a Universal Directory to unify identity data management.

Result

greenthreads provided ANL with a clear and actionable roadmap for transforming its IAM system into a modern, scalable solution. The assessment and briefing enabled ANL to:

  • Enhance automation and efficiency in identity lifecycle management, reducing reliance on manual processes.
  • Introduce self-service access capabilities to streamline user and administrative workflows.
  • Improve security and compliance through robust audit and recertification capabilities.

Acting on greenthreads’ recommendations, ANL conducted custom proof-of-concept evaluations with shortlisted vendors and selected our top recommendation. The laboratory has since initiated its phased implementation roadmap, with the recommended solution serving as the foundation for its future-ready IAM infrastructure.

Products Evaluated

20 vendor solutions

 

Assessment Duration

3 months

Benefit

greenthreads’ assessment empowered Argonne National Laboratory to transition to a robust, standards-based IAM and IGA solution aligned with DOE’s Cloud Smart Initiatives and ZTA goals. By implementing a modern IGA product, ANL is streamlining operations, strengthening security and compliance, and preparing its IAM system to meet evolving organizational needs and future demands.

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]]> Enabling Agile Development with Automated Self-Service for IAM Integrations https://greenthreadsllc.com/case-studies/enabling-agile-development-with-automated-self-service-for-iam-integrations/ Tue, 25 Mar 2025 18:23:09 +0000 https://simpaalm.com/green-threads/?post_type=case_studies&p=1125 Department of Veterans Affairs Enabling Agile Development with Automated Self-Service for IAM Integrations Early Adoption10+ partners onboarded Manual Effort ReplacedSelf-service IAM provisioning Shift-Left LearningSelf-service iterative configuration testing Runtime CompliancePolicy checks embedded at integration Context The traditional process for integrating applications with the VA’s centralized Identity and Access Management (IAM) services was highly manual, requiring significant […]

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Department of Veterans Affairs

Enabling Agile Development with
Automated Self-Service for IAM Integrations

Early Adoption
10+ partners onboarded

Manual Effort Replaced
Self-service IAM provisioning

Shift-Left Learning
Self-service iterative configuration testing

Runtime Compliance
Policy checks embedded at integration

Context

The traditional process for integrating applications with the VA’s centralized Identity and Access Management (IAM) services was highly manual, requiring significant handholding and translation of paper-based integration instructions into executable configurations. This dependency on manual tasks delayed partner onboarding and required a fully provisioned partner before integration could even begin.

Challenge

The primary challenge was to offload manual tasks from the IAM development team by creating an automated, self-service enablement capability. The goal was to empower partners to initiate and manage integrations early in their discovery cycles, without relying on development resources for guidance or provisioning.

Enabled self-service provisioning of applications, eliminating reliance on manual processes

Solution

greenthreads designed and implemented a fully functional, user-friendly, UI-based self-service platform to enable partners to provision and update their integrated applications directly with VA IAM systems. The solution supports modern authentication patterns (SAML and OIDC) based applications, providing a standards-compliant framework for integrations. This self-service capability not only shifts control to partners but also incorporates automated compliance checks to ensure integrations align with IAM policies during runtime.

Result

  • Streamlined and automated the partner onboarding process.
  • Enabled self-service provisioning of applications, eliminating reliance on manual processes.
  • Integrated automated compliance checks into the runtime, ensuring adherence to IAM policies.

Early Adoption

10+ partners onboarded

 

Manual Effort Replaced

Self-service IAM provisioning

Shift-Left Learning

Self-service iterative configuration testing

Runtime Compliance 

Policy checks embedded at integration

Benefit

The self-service automated provisioning solution significantly enhances VA’s agile development capabilities by:

  • Supporting “shift-left” integrations, allowing functionality to be vetted earlier in the development cycle.
  • Reducing the need for development team involvement in integration tasks.
  • Increasing efficiency and productivity with on-demand provisioning and re-provisioning, enabling iterative testing and learning.
  • Minimizing errors by replacing error-prone manual processes with automated workflows.

greenthreads’ solution empowers VA partners with the tools to independently manage their IAM integrations, accelerating development cycles, reducing bottlenecks, and ensuring secure, standards-based integrations at scale.

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]]> Accelerating Adoption of Phishing-Resistant Multi-Factor Authentication https://greenthreadsllc.com/case-studies/accelerating-migration-to-phishing-resistant-options-for-mfa/ Tue, 25 Mar 2025 18:22:30 +0000 https://simpaalm.com/green-threads/?post_type=case_studies&p=1123 United States Patent and Trademark Office (USPTO) Accelerating Adoption of Phishing-Resistant Multi-Factor Authentication Validated Architecture Applications Integrated Secure YubiKey Deployment Non-webAuthn systems with Okta IAM Context In response to the Office of Management and Budget memorandum M-22-09 for advancing Zero Trust Architecture, the USPTO initiated the Identity Credential and Access Management – IDentity as a […]

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United States Patent and Trademark Office (USPTO)

Accelerating Adoption of Phishing-Resistant Multi-Factor Authentication

Validated Architecture

Applications Integrated

Secure YubiKey Deployment

Non-webAuthn systems with Okta IAM

Context

In response to the Office of Management and Budget memorandum M-22-09 for advancing Zero Trust Architecture, the USPTO initiated the Identity Credential and Access Management – IDentity as a Service (ICAM-IDaaS) project to enhance cybersecurity posture. USPTO was tasked with assessing phishing-resistant multi-factor authentication (MFA) options and replacing its RSA-based MFA solution to meet federal mandates.

Challenge

USPTO needed a comprehensive implementation of phishing-resistant MFA options to support secure, hardware token-based authentication to replace RSA tokens and address privileged access compliance. The solution had to integrate seamlessly with the existing Okta Identity and Access Management (IAM) platform, supporting integration with existing infrastructure devices and components and align with the Zero Trust strategy.
 

Validated architecture and provided a comprehensive roadmap in order to secure USPTO stakeholder approval for the proposed future-state phishing-resistant technology

Solution

greenthreads conducted a market analysis of Yubico’s YubiKey solution and evaluated multiple vendors supporting FIDO standards, and open-source products supporting RADIUS protocols for integration with YubiKey and Okta. The team designed and implemented the functionality of YubiKey Authenticator within the Okta IAM environment, working with the vendors to address technical constraints.

 
The team provided USPTO with the supporting architecture, detailing the technology stack for the full deployment of YubiKey. Based on the successful implementation, USPTO expanded the scope of the project for migration.

Result

  • Delivered a proof of concept showcasing YubiKey-based hardware token integration with Okta IAM for phishing-resistant MFA.
  • Provided USPTO with a validated architecture and comprehensive recommendation for migrating to YubiKey.
  • Supported the government in securing approval for the proposed technology stack, enabling future migration efforts.

Validated Architecture

Secure YubiKey Deployment

 

Applications Integrated

Non-webAuthn systems with Okta IAM

Benefit

greenthreads’ work on the ICAM-IDaaS project accelerated USPTO’s adoption of Zero Trust Architecture by implementing a secure, phishing-resistant MFA solution. The initiative strengthens cybersecurity for privileged access, aligns with federal mandates, and positions USPTO for a robust and secure digital future.

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]]> Supporting Digital Transformation Through Modernization Of The VA.gov Authentication Experience https://greenthreadsllc.com/case-studies/supporting-digital-transformation-through-modernization-of-the-va-gov-authentication-experience/ Tue, 25 Mar 2025 18:19:48 +0000 https://simpaalm.com/green-threads/?post_type=case_studies&p=1117 Department of Veterans Affairs Supporting Digital Transformation Through Modernization of the VA.gov Authentication Experience SSO Applications Integrated Over 50 Security Standard Compliance NIST SP 800-63-3Sign-in Partners Added Login.gov and ID.meCoverage Extended SSO and SLO for eBenefits, MyHealtheVet, Oracle Cerner EHR Context The Department of Veterans Affairs (VA) is dedicated to transforming its user-facing digital tools […]

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Department of Veterans Affairs

Supporting Digital Transformation Through Modernization of the VA.gov Authentication Experience

SSO Applications Integrated

Over 50

Security Standard Compliance
NIST SP 800-63-3
Sign-in Partners Added
Login.gov and ID.me
Coverage Extended
SSO and SLO for eBenefits, MyHealtheVet, Oracle Cerner EHR

Context

The Department of Veterans Affairs (VA) is dedicated to transforming its user-facing digital tools to rival the private sector’s best experiences. As part of this initiative, VA overhauled VA.gov to create a veteran-centered platform and improve overall accessibility and usability. A cornerstone of this effort was the development of an integrated and seamless authentication experience to simplify access to services while enhancing security.

Challenge

The existing sign-in process for VA services was fragmented, requiring veterans to navigate multiple pathways and re-authenticate across different applications. To address these challenges, VA needed a solution that:

  1. Supports Single Sign-On (SSO) and Single Logout (SLO) across VA.gov, eBenefits, MyHealtheVet, and the new Oracle Cerner electronic health record (EHR) system;
  2. Includes Login.gov as a sign-in partner alongside ID.me;
  3. Supports policy-based access for both identity-verified and non-identity-verified users; and
  4. Enhances security for legacy credential options.

Expanded SSO coverage to include VA.gov, eBenefits, MyHeatheVet, the Oracle Cerner EHR system, and over 50 additional VA applications.

Solution

greenthreads expanded VA’s federated authentication service by implementing a “broker” model that supports a unified SSO session across all consumers using standards-based integrations such as SAML and OIDC. This approach ensured that VA.gov could seamlessly initiate authentication requests while maintaining interoperability with multiple sign-in partners, including Login.gov and ID.me.

Our team advocated for and ultimately delivered a fully standards-based solution (leveraging modern authentication patterns). The enhanced federated SSO solution enabled VA.gov users to initiate authentication directly or transparently join an existing SSO session. Additionally, policy-based authorization rules were introduced to control access to content based on user assurance levels, ensuring appropriate permissions for identity-proofed accounts. The SLO functionality provided seamless logout across VA’s SSO and associated login partners.

Result

  • Expanded SSO coverage to include VA.gov, eBenefits, MyHealtheVet, the Oracle Cerner EHR system, and over 50 additional VA applications.
  • Delivered a secure solution based on standards, preventing accumulation of technical debt and ensuring long-term maintainability.
  • Introduced SLO capability, enabling seamless logout from both VA and login partner sessions and further strengthening security posture.
  • Integrated Login.gov as a sign-in partner, and meeting NIST SP 800-63-3 standards for identity assurance.

SSO Applications Integrated

 Over 50

Sign-in Partners Added

Login.gov and ID.me

Coverage Extended

SSO and SLO for eBenefits, MyHealtheVet, Oracle Cerner EHR

Benefit

Green Threads has played a pivotal role in streamlining and securing the sign-in experience for veterans. By advocating for and delivering a standards-based solution, we have ensured a scalable and maintainable system that meets federal security mandates while providing a modernized, user-friendly platform. This effort simplifies authentication processes for veterans, reduces the need for multiple credentials, and upholds the highest security standards.

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]]> Secure Sign-in Transition with In-Person Support and Data Analytics https://greenthreadsllc.com/case-studies/secure-sign-in-transition-with-in-person-support-and-data-analytics/ Tue, 25 Mar 2025 18:18:02 +0000 https://simpaalm.com/green-threads/?post_type=case_studies&p=1115 Department of Veterans Affairs Secure Sign-in Transition with In-Person Support and Data Analytics Legacy Credentials Retired4.5 Million Legacy Credentials Retired Login.gov Credential Adoption2.4 Million Login.gov Credentials Added (2023 to 2025) ID.me Credential Adoption4.4 Million ID.me Credentials Added (2023 to 2025) Context Veterans historically faced a fragmented and confusing sign-in process with multiple credential options, leading […]

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Department of Veterans Affairs

Secure Sign-in Transition with In-Person
Support and Data Analytics

Legacy Credentials Retired
4.5 Million Legacy Credentials Retired

Login.gov Credential Adoption
2.4 Million Login.gov Credentials Added (2023 to 2025)

ID.me Credential Adoption
4.4 Million ID.me Credentials Added (2023 to 2025)

Context

Veterans historically faced a fragmented and confusing sign-in process with multiple credential options, leading to poor user experiences, increased security risks, and high licensing costs. To address these challenges, the VA embarked on a modernization effort, a Secure Sign-in Transition, to help Veterans transition to Login.gov and ID.me as secure, unified sign-in options.

Challenge

VA needed a solution to track the migration of 1.3 million veterans using legacy credentials to modern ones while navigating a complex data environment. Veteran data was dispersed across multiple systems, each managed by distinct departments. Historically, no unified view of sign-in data existed, making it difficult for leadership to monitor migration progress or evaluate outreach effectiveness.

Delivered the first unified dashboard, offering VA leadership their first holistic view of sign-in data from multiple systems

Solution

greenthreads developed a groundbreaking dashboard using Domo, a cloud-based business intelligence tool, to provide VA stakeholders with their first-ever comprehensive view of sign-in data across multiple systems. Automated data flows ensured accurate and integrated reporting. The dashboard showcased trends related to credential adoption and usage, providing actionable insights related to veteran transitions from legacy credentials to Login.gov and ID.me. To enhance decision-making, greenthreads made the aggregated dataset available for downstream consumers in VA programs Office of Connected Care and MyHealtheVet. This enabled region-based reporting and enabled targeted support of veterans.

While data analytics played a critical role in informing decisions, greenthreads understood that each data point represented a veteran with unique challenges. The team supported in-person events to assist veterans struggling with in-person proofing or multi-factor authentication (MFA) requirements. By offering personalized, hands-on assistance, the team not only ensured veterans successfully transitioned to the new system but also created a space where they felt supported and understood during what could otherwise be a stressful process.

Result

  • VA OCTO recipient of the AFCEA 2025 FedID Award for Best Technical Achievement
  • Delivered the first unified dashboard, offering VA leadership a holistic view of sign-in data from multiple systems.
  • Provided actionable insights into migration trends, credential usage, authentication metrics, and help desk ticket trends.
  • Automated data aggregation, reducing manual effort and improving reporting accuracy.
  • Enabled real-time monitoring of email outreach campaign effectiveness.
  • Supported in-person proofing and MFA adoption through hands-on assistance for veterans.

Legacy Credentials Retired

4.5 Million Legacy Credentials Retired

 

Login.gov Credential Adoption

2.4 Million Login.gov Credentials Added (2023 to 2025)

ID.me Credential Adoption

4.4 Million ID.me Credentials Added (2023 to 2025)

Benefit

This initiative transformed VA’s ability to manage and track its Secure Sign-in Transition. By providing a centralized, transparent view of sign-in data for the first time, VA leadership gained the tools to make informed, data-driven decisions. Highlighted in the 2024 OIT Year in Review, this modernization effort exemplifies VA’s commitment to improving the veteran experience, enhancing data security, and streamlining access to benefits and services.

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]]> IT Modernization And Cost Avoidance With Migration Of IAM Services to the Cloud https://greenthreadsllc.com/case-studies/it-modernization-and-cost-avoidance-with-migration-of-iam-services-to-the-cloud/ Mon, 17 Mar 2025 17:45:23 +0000 https://simpaalm.com/green-threads/?post_type=case_studies&p=477 Department of Veterans Affairs IT Modernization and Cost Avoidance with Migration of IAM Services to the Cloud Annual Cost Avoidance$11M Uptime Requirement99.99% Project Timeline9 months Applications Supported900+ Context The Department of Veterans Affairs (VA) launched a multi-year initiative to modernize its network infrastructure and consolidate datacenters as part of its Cloud Smart strategy. This transformation […]

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Department of Veterans Affairs

IT Modernization and Cost Avoidance with Migration of IAM Services to the Cloud

Annual Cost Avoidance
$11M

Uptime Requirement
99.99%

Project Timeline
9 months

Applications Supported
900+

Context

The Department of Veterans Affairs (VA) launched a multi-year initiative to modernize its network infrastructure and consolidate datacenters as part of its Cloud Smart strategy. This transformation supports one of the largest cloud migration for VA that included over 1000 integrated partners and 18M workforce users, veterans and their caregivers.

Challenge

VA selected its Identity and Access Management (IAM) services—a complex, mission-critical, bedrock system of systems—as one of the initial candidates for migration from a third-party datacenter to the secure VA Enterprise Cloud (Microsoft Azure Govcloud). The project required maintaining high availability and functionality during the transition.

greenthreads developed the target architecture based on Microsoft Azure Govcloud (MAG) Infrastructure as a Service (IaaS) design, incorporating High Availability (HA) deployment to meet uptime requirements of 99.99%.

Solution

greenthreads led the migration effort, delivering expertise in architecture, redesign, and deployment. Our team updated the architecture to leverage Azure’s cloud capabilities, ensuring alignment with the system’s functional and non-functional requirements.

greenthreads developed the target architecture based on Microsoft Azure Govcloud (MAG) Infrastructure as a Service (IaaS) design, incorporating a High Availability (HA) deployment to meet uptime requirements of 99.99%. The architecture included multi-region deployment design to support disaster recovery and business continuity needs.

By applying industry best practices, DevSecOps principles, and automation tools, greenthreads streamlined the project timeline and achieved Authority to Operate (ATO) compliance.

Result

  • Delivered the project on time, within budget, with zero downtime, in just 9 months.
  • The system was migrated successfully and became the VA’s “poster-child” for the benefits of cloud migration. Our effort was highlighted as a success story in the VA’s OIT Year in Review.
  • Improved system scalability, availability, and operational efficiency, while recognizing cost savings.

$11M

Potential cost avoidance
annually

 

9 months

Zero downtime

Benefit

“Moving to the cloud represents one example of how innovation at VA drives responsible stewardship and fiduciary responsibilities outlined by the accountability and authority the Federal Information Technology Acquisition Reform Act (FITARA). This “cloud-first” move alone is expected to lead to approximately $11M potential cost avoidance annually, promoting better stewardship of taxpayer dollars.”

– OIT Year in Review.

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]]> Accelerating Adoption
of e-Signatures https://greenthreadsllc.com/case-studies/accelerating-adoption-of-e-signatures/ Mon, 17 Mar 2025 17:43:53 +0000 https://simpaalm.com/green-threads/?post_type=case_studies&p=475 Department of Veterans Affairs Accelerating Adoption of eSignatures Annual Cost Savings$675K Applications IntegratedOver 100 Partner Applications Context The IAM program’s enterprise eSignature service enhances the experience for veterans and caregivers by enabling secure, verified digital signatures. This eliminates the need for physical mail or in-person visits to VA facilities, streamlining processes and saving time for […]

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Department of Veterans Affairs

Accelerating Adoption of
eSignatures

Annual Cost Savings
$675K

Applications Integrated
Over 100 Partner Applications

Context

The IAM program’s enterprise eSignature service enhances the experience for veterans and caregivers by enabling secure, verified digital signatures. This eliminates the need for physical mail or in-person visits to VA facilities, streamlining processes and saving time for users.

Challenge

The legacy eSignature service relied on a physical DocuSign appliance, hosted in a datacenter facing contract renewal and budget constraints. VA needed to quickly modernize the platform to avoid significant hosting costs while maintaining service continuity.

Within the required three-month timeline, the team completed the migration, integrated all partner systems, and launched the solution successfully.

Solution

greenthreads conducted a comprehensive analysis of alternatives, presenting a data-driven evaluation to government stakeholders. This analysis included a capabilities comparison matrix, total cost of ownership, an implementation roadmap, and risk mitigation strategies. Leveraging DocuSign’s SaaS offering, greenthreads led the implementation and migration to a new eSignature service.

Within the required three-month timeline, the team completed the migration, integrated all partner systems, and launched the solution successfully.

Result

  • Migration delivered on schedule, resulting in $675K in annual datacenter hosting cost savings.
  • The new enterprise eSignature service offers a streamlined integration process, accelerating adoption among application partners.
  • Improved scalability and availability with the SaaS platform.

Annual Cost Savings

$675K

 

Applications Integrated

Over 100 Partner Applications

Benefit

The enhanced eSignature capability supports the “21st Century Integrated Digital Experience Act” (21st Century IDEA), improving veteran experiences while ensuring higher security and confidentiality. This modernization drives efficiency, aligns with federal mandates, and elevates digital service delivery.

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