Department of Veterans Affairs
Accelerating Adoption of eSignatures
Annual Cost Savings
$675K
Applications Integrated
Over 100 Partner Applications
Context
The IAM program’s enterprise eSignature service enhances the experience for veterans and caregivers by enabling secure, verified digital signatures. This eliminates the need for physical mail or in-person visits to VA facilities, streamlining processes and saving time for users.
Challenge
The legacy eSignature service relied on a physical DocuSign appliance, hosted in a datacenter facing contract renewal and budget constraints. VA needed to quickly modernize the platform to avoid significant hosting costs while maintaining service continuity.
Within the required three-month timeline, the team completed the migration, integrated all partner systems, and launched the solution successfully.
Solution
greenthreads conducted a comprehensive analysis of alternatives, presenting a data-driven evaluation to government stakeholders. This analysis included a capabilities comparison matrix, total cost of ownership, an implementation roadmap, and risk mitigation strategies. Leveraging DocuSign’s SaaS offering, greenthreads led the implementation and migration to a new eSignature service.
Within the required three-month timeline, the team completed the migration, integrated all partner systems, and launched the solution successfully.
Result
- Migration delivered on schedule, resulting in $675K in annual datacenter hosting cost savings.
- The new enterprise eSignature service offers a streamlined integration process, accelerating adoption among application partners.
- Improved scalability and availability with the SaaS platform.
Annual Cost Savings
$675K
Applications Integrated
Over 100 Partner Applications
